Refund Policy

Last updated: 12 October 2026

At HyroxAdvent, we want you to be happy with your purchase. If something isn't right, we're here to help. Please read our refund and returns policy below.

1. Returns and Right to Cancel

If you are a customer in the UK, you generally have the right to cancel an online order within 14 days of receiving your goods, without giving a reason.

After notifying us of your decision to cancel, you will normally have a further 14 days to return the item.

To be eligible for a return, items should be returned in their original condition, with all accessories and packaging where reasonably possible. You may be responsible for the direct cost of returning an item if you have been informed of this before purchase.

Your statutory rights are not affected by this policy.

2. How to Request a Refund

To request a return or refund, please email us at support@hyroxadvent.co with the following information:

• Your order number.

• The name used to place the order.

• The reason for your return or refund request.

Our support team will respond with the next steps and return instructions. Please do not send items back before receiving return instructions.

3. Damaged, Faulty or Incorrect Items

If your HyroxAdvent product arrives damaged, faulty or different from what you ordered, please contact us at support@hyroxadvent.co as soon as possible.

Include your order number and, where possible, photographs showing the issue.

We will assess the issue and offer an appropriate resolution in accordance with your statutory rights, which may include a replacement, repair or refund.

You will not be required to pay return costs where these are our responsibility under applicable law.

4. Refund Processing

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will normally be issued to your original payment method. We will process refunds within the time required by applicable law.

For eligible cancellations under UK consumer law, refunds must generally be issued within 14 days of receiving the returned goods or, where applicable, receiving evidence that they have been sent back.

Your payment provider may take additional time to display the refund in your account.

5. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@hyroxadvent.co.

We will do our best to stop the order, but cancellation cannot be guaranteed once processing or dispatch has begun. Your statutory cancellation rights still apply where applicable.

6. Non-Returnable Items

Any exclusions from our returns policy will apply only where permitted by law. For example, certain personalised goods or sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded in specific circumstances.

These exclusions do not remove your rights regarding faulty, damaged or misdescribed goods.

7. Contact Us

If you have any questions about this policy or need help with a return, please contact us:

Brand: HyroxAdvent
Email: support@hyroxadvent.co

We aim to make your shopping experience as straightforward as possible and will do our best to resolve any issues fairly.